Privacy & policies

Your details and how we use them

What we collect

Only what you type in when you order, book or ask us to call you:

• your name and mobile number;
• your delivery address and landmark, for delivery orders;
• your email, if you choose to give it with a room request;
• what you ordered or booked: dishes, dates, number of guests, table number, and any note you add;
• the message you leave if you ask us to call you back;
• what you write to Meera, our concierge, and her replies, once you have written to her.

We do not ask for card or bank details on this website, and we do not use tracking or advertising cookies. Your cart stays in your own browser. Your chat with Meera is kept so the hotel’s owner and manager can follow up and improve her answers; it is deleted automatically after 30 days. Please do not type card details, passwords or other private information into the chat.

Why we use it

• to prepare and deliver your order, or keep your table and room request;
• to call or message you about that order or booking;
• to alert our staff on WhatsApp the moment a new order comes in.

We never sell your details or share them for advertising.

Where it is kept

Your details are stored securely with Supabase, our database provider, and this website is hosted on Vercel. Staff order alerts are sent through WhatsApp, which is run by Meta, and through Telegram. Only hotel staff with an account can see orders and bookings, and only the owner and the manager can read chats with Meera.

Your choice

We keep order and booking records for our accounts. If you would like us to delete your details, call or WhatsApp us using the numbers below and we will do it, except where the law asks us to keep a bill.

Food orders from Mezbani

• We deliver within the distance and above the minimum order shown at checkout. Prices include the GST shown on your bill.
• Nothing is charged online. Pay the rider in cash or by UPI on delivery, or pay at the counter for takeaway and dine-in.
• You can cancel an order yourself from My orders until the kitchen starts on it. After that, please call us.
• We may cancel an order if a dish has run out or the address is outside our delivery area, and we will tell you if we do.
• Dish photos marked “Sample image” show the style of the dish; what you get may look a little different.

Room requests

• A room request on this website is not yet a confirmed booking. Our reception calls you to confirm the room and the final rate.
• Nothing is charged online for rooms.
• Check-in is from 12:00 PM and check-out is by 11:00 AM. Early check-in and late check-out depend on availability.
• Please carry an Aadhaar card, driving licence or passport for every adult guest.
• Cancellation is free up to 24 hours before check-in. You can withdraw a request that is not yet confirmed from My booking; for a confirmed booking, please call us.

Table bookings and banquet enquiries

• Table bookings are free. You can cancel from My booking any time before your table time.
• A banquet enquiry is not a booking. Our events desk calls you with a quote based on your date, guests and menu.

Contact us

Basera Hotel, Sanathaliya Complex, Gola Road, Samastipur, Bihar
Phone: +91 90310 72730 · +91 90310 72731
WhatsApp: +91 90310 72731